Human- and business-process-optimized traffic telematics platform for the freight forwarding industry in Bremerhaven
By using telematics, freight forwarders expect improvements in route planning, order management and cargo tracking. But the high expectations of the telematics are matched by implementation problems in practice. The use of telematics finds little acceptance among employees, even the work processes are not adapted to the use of these systems. In addition, there is unused potential of telematics, such as the development of new forms of collaboration in enterprises, especially between drivers and dispatchers. The reorganization of work and business processes are the focus for the benefit of higher flexibility and efficiency, competence development of employees as well as the development of new or modified telematics systems.
OPTILOG starts at this point. The use of telematics in freight forwarding is considered in terms of design work, technology and organization. The operation of the project is characterized by the integration of transport companies, scientific and educational establishments and manufacturers of telematics systems. The inclusion of empirical knowledge of employees is central to the methodological approach. Three research priorities are aimed at both the organizational development and on technology design:
- Telematics to promote the work and knowledge cooperation: Telematics systems are intended to be used to improve cooperation between drivers and dispatchers. These model solutions are developed. The examples range far from a corporate wiki to the independent dispatching of the driver in the field of transport logistics.
- Telematics for intensifying the work-integrated learning: Here, the fuel-efficient driving is the focus. The driving process datas are collected and processed. They serve as a basis for feedback learning to individual driving style optimization.
- Development of new telematics systems: Together with the telematics-/ logistics companies new telematics products are developed in the project. The testing of the prototypes takes place in the logistics companies, which are involved in this project.
Against this background OPTILOG defined three key objectives of the project. Improving the competitiveness of enterprises, i.e. greater flexibility and reliability in the communication and cooperation processes, optimization of knowledge management as well as saving of fuel represent an aspect of this project. The employability is to be optimized, e.g. by enabling integrated learning, new action and decision latitude or new content in the education and training of professional drivers. Finally, the approaches in OPTILOG should improve the innovative capacity of the logistics industry in Bremerhaven and Bremen through a network of partners from education, business and science.
The project partners in addition to the ISL are NTK - Neutrales Transport Kontor GmbH, Georg Grube GmbH, Spedition Lühmann GmbH & Co. KG, Paul Kern Kühltransporte, Mehrtens Muldenservice, GCD - Glomb Containerdienst GmbH, dbH Logistics IT AG, OHB Teledata GmbH, megatel Informations- und Kommunikationssysteme GmbH, AP BKF - Ausbildungspartnerschaft Berufskraftfahrer, Hochschule Bremerhaven und ITB - Institut Technik und Bildung. Furthermore, OPTILOG is accompanied by LVB - Landesverband Verkehrsgewerbe Bremen e.V. and ver.di Geschäftsstelle Bremerhaven..